| Requirement Pattern Crash Response | Description | This pattern expresses the need of users to receive an immediate response in case of a system crash in working or production hours | |
| Comments | ---- | ||
| Pattern goal | Stating the required level of service for supplier support in case of crash | ||
| Author | Cristina Palomares, Samuel Renault, Carme Quer, Cindy Guerlain | ||
| Sources (0..*) |
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| Keywords (0..*) | Help desk, Maintenance type, Warranty | ||
| Dependencies (0..*) | IMPLIES ---- | ||
| Requirement Form Crash Response | Description | This form expresses the general form of crash response. Extensions for detailing the resolution and response time are included. | |
| Comments | Fixed part (1); Extended parts: -Crash Response Time (0..1) -Crash Resolution Time (0..1) | ||
| Version date | 2012-05-23 14:31:52.92 | ||
| Author | Cristina Palomares, Samuel Renault, Carme Quer, Cindy Guerlain | ||
| Sources (0..*) |
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| Fixed Part | Question text | ---- | Form text | The supplier shall proposal technical support in case of system crash. |
| Extended Part Crash Resolution Time | Question text | ---- | Form text | The supplier shall solve system crashes within %amountOfTime% %timeUnit%. |
| Parameter | Metric | ||
| amountOfTime: is a number that indicates time duration | AmountOfTimeUnitType: AmountOfTimeUnitType = Float | ||
| timeUnit: is a unit of time corresponding to the duration to provide an answer | TimeUnitType: TimeUnitType = Domain(Days, Hours, Minutes, Seconds, Miliseconds, ...) | ||
| Extended Part Crash Response Time | Question text | ---- | Form text | The supplier shall provide an answer to system crashes within %amountOfTime% %timeUnit% for the period %timePeriod%. |
| Parameter | Metric | ||
| timePeriod: defines a period of time in which providing an answer | TimePeriod: TimePeriod = Domain(Office Hours, 24/24, …) | ||
| amountOfTime: is a number that indicates time duration | AmountOfTimeUnitType: AmountOfTimeUnitType = Float | ||
| timeUnit: is a unit of time corresponding to the duration to provide an answer | TimeUnitType: TimeUnitType = Domain(Days, Hours, Minutes, Seconds, Miliseconds, ...) | ||