The Ombuds Officer


Works to safeguard the rights and freedoms of the University's students, teaching and research staff and administrative and service staff in all of the areas in which the University functions.

The Officer may make proposals for improving quality at the University and make suggestions. She may act as a mediator in conflicts within the University at the request of the parties.

In defending the rights of the members of the university community, she promotes peaceful coexistence, an ethical culture and good practices.

Her actions are not subject to the mandates or orders of any of the University's authorities; they are governed by the principles of independence, autonomy, confidentiality and data protection.

The Ombuds Officer is elected by the Board of Trustees for a term of four years.

Who is the Ombuds Officer?


 Anna Serra Tort 



Rectorat building. First floor
C. Jordi Girona, 31
08034 Barcelona

Tel.: 93 401 63 36


Office hours: 9 a.m. to 2 p.m.

How to get there: maps and public transport 

 What are her functions?


  • She receives complaints, requests and clarifications concerning the functioning of the University.
  • She takes action at the request of the interested party or by virtue of her position when she is aware of a bad practice in the functioning of the University or of an action that impinges on the rights of a member of the university community.
  • She makes proposals and suggestions to the competent authorities to improve quality at the University.